← All workLaunched

Hotel operations app

A task management app made only for hotels: front desk, housekeeping, maintenance and more. I designed it from zero, including its name, logo and brand, for three kinds of users.

The client and the app's name are kept private under NDA.

Book a free call

ClientUS hospitality startup
My roleSolo UI/UX designer, on contract
Timeline10 to 15 days
TeamMe, backend developers and a project manager
ToolsFigma

Owner dashboard, employee front desk task list and daily shift report

the brief

A task app made only for hotels

Most task apps are built for office teams. Hotels work differently: shifts change every few hours, and teams like front desk, housekeeping and maintenance repeat the same jobs every day.

The client wanted one app to run all of it, sorted by who is using it: the owner, the manager and the employee. It was a brand new product with no old version, so I also named it and built its brand identity.

what shaped the design

Three things I had to solve

Three people, three jobs

The owner wants the whole hotel at a glance. The employee only needs today's tasks. One screen can't serve both.

An idea still taking shape

The client was shaping the concept while we designed, so screens had to stay flexible through daily changes.

Staff speak many languages

Hotel teams are mixed, so choosing a language is the very first screen, before login.

the big decision

One app, three ways to use it

The biggest call was designing for three user roles, each with its own functions and screens, instead of one app with everything in it.

Owners plan and track. Managers run the shift with fewer controls. Employees see only the modules they're assigned to, tick tasks off and ask for help in one tap.

Owner

Sees every module and shift
Creates tasks and users
Gets daily, weekly and monthly reports

Manager

Uses the owner's screens
With fewer options, scoped to the shift
Keeps the team on track

same screens as the owner,
with fewer controls

Employee

Sees only assigned modules
Ticks tasks off and adds notes
Asks for help in one tap

the design

Built around the hotel day

Choose the language screen with English, Gujarati, Hindi and Espanol — Language first, before login.

Create a new task form with type, frequency, day and module — Tasks repeat on a schedule and go to one module.

Create a new user form with role and module access — Each person gets a role and only the modules they need.

Help screen with an immediate call button, emergency contacts and policies — Help is one tap away, with emergency contacts and policies.

The owner dashboard and the employee task list on two phones

in their hands

Two views of the same shift

The owner sees progress across every team. The employee on the front desk sees only today's list, and ticks it off as they go.

where it is now

Launched for the client

60+

Screens designed

3 roles

Owner, manager and employee

10 to 15 days

From concept to dev-ready design

Daily calls

Progress shown to the client every day, with great feedback

what I learned

Keep adapting

The client was figuring out the concept while we designed it. Showing progress on daily calls and changing direction quickly worked better than trying to get it perfect the first time.

your turn

Building an app?

Tell me about your idea on a free 15-minute call.

Book a free call

Next projectCareer portal redesign3 age-based UI systems for kids aged 4 to 17